Crisis Communications
From Uncertainty to Control
When pressure is high and attention is intense, organizations need more than speed. They need clarity, control and credibility.
Communications Strategy Group partners with leadership teams to navigate moments of risk with disciplined strategy and steady execution. Our crisis communications work is designed to protect trust, guide decision-making and support long-term reputation, not just short-term response.
Strategy for Stability & Trust
Crises rarely arrive fully formed. They surface through regulatory action, litigation, data exposure, operational failures, leadership issues or fast-moving public scrutiny.
In these moments, communication must be precise, aligned and intentional.
CSG helps organizations assess risk, structure response and communicate with confidence across stakeholders.
We balance speed with judgment and action with foresight, applying crisis communications best practices without overreacting or oversimplifying complex situations.
Crisis Communications Services
Crisis Readiness & Planning
Preparation is the most effective form of crisis mitigation. A clear, tested crisis communications plan gives organizations the ability to act decisively when pressure hits.
Active Crisis Response
When a situation arises, clarity and coordination matter as much as speed. CSG operates as an extension of your leadership team, providing rapid response, steady counsel and continual support.
Reputation & Recovery
We stabilize the narrative and reinforce leadership credibility during a brand crisis, supporting a clear shift from response to forward-looking communication.
How Crisis Communications Works at CSG
Integrated by Design
Crisis communications does not function in isolation. Our approach integrates public relations, content marketing and digital strategy so every message reinforces the same direction and intent. This ensures organizations respond decisively without creating additional risk through misalignment.
Today’s crisis landscape also demands speed and adaptability. In a world where anyone can shape a narrative in real time, misinformation spreads quickly and AI amplifies uncertainty, crisis planning must be nimble enough to evolve as situations unfold.
CSG employs CLEAR, a model designed to facilitate a thoughtful response to unforeseen situations. CLEAR creates space and a template for key players to assess the situation, assign roles and take appropriate action.
CALCULATE
Assess the crisis
LEVEL SET
Assign roles
ENGAGE
Take action
ANALYZE
Monitor and adapt to changes
REVIEW
Resolve and move forward
Industries We Support
We provide crisis communications support for organizations operating in complex and highly regulated environments, including:
Why CSG
Calm Leadership Under Pressure
Organizations work with CSG because we bring senior-level counsel and the ability to operate when stakes are highest. Our approach reflects the discipline and judgment expected of top crisis communications firms.
When to Engage Crisis Communications
Organizations typically engage crisis communications support when facing or preparing for situations that threaten trust, continuity or reputation, including:
Regulatory or legal scrutiny
Data privacy or security incidents
Leadership or governance challenges
Operational disruptions
Attention That Creates Reputational Risk
Proactive Plan Development or Updates
Protect What Matters Most
Crisis moments test leadership, credibility and culture.
The right communications partner helps organizations meet those moments with clarity and control. If you’re looking for a trusted crisis communications agency, including support in crisis communications in Denver and beyond, CSG is ready.